During the Plan Phase business and IT work together to determine how IT will deliver valuable services that enable the organization to succeed. Doing that requires:
The Microsoft Operations Framework 4.0 (MOF) consists of integrated Best Practices, Principles, and Activities that provide comprehensive guidelines for achieving reliability for IT solutions and services. MOF provides question-based guidance that allows us to determine what is needed for our organization now, as well as activities that will keep our IT organization running efficiently and effectively in the future.
The guidance in the Microsoft Operations Framework encompasses all of the activities and processes involved in managing an IT services; its conception, development, operation, maintenance, and—ultimately—its retirement.